It's not a manufacturing defect, it's a design flaw. They made it as good as new, and that new degrades into drift.
The contacts are paper thin (probably printed) and rely on friction. Eventually, with enough use, the conductive material will rub off. They're all bound to fail at some point.
Correct. The contact surface is terribly protected. Dust gets in very easily, and the contact surface itself quite literally rubs away. I repaired mine (and a few others) a few times, but it's just not worth it anymore.
It's a shame, because the build quality is otherwise good. The joystick design is just the worst I've seen in decades.
Quick edit to add more info, since this comment got semi-popular. The way the joycon works is there are two v-shaped 'needles' that rock back and forth on two graphene contact strips. The needle position on the strip gives the x/y axis coords to the controller. However, the contact relationship of the pin to the strip is like dragging nails on a chalkboard, rather than running a ball-point pen over paper. The strip is very thin, and begins to degrade from the center point outward, causing the center point to eventually become unreadable.
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